Return & Refund Policy

Effective Date: 15/05/2024
Store Name: Shopxcart
Legal Business Entity: Catrina Peltz Sole Proprietor
Business Address: 8131 E. Harry St #901, Wichita, KS 67207, United States
Support Email: support@shopxcart.com
Countries Served: United States, Canada, United Kingdom
Website: https://shopxcart.com

1. 30-Day Return Window

You have 30 calendar days from the date your package is marked as "Delivered" to request a return. After this 30-day period, we unfortunately cannot offer a refund or exchange.

To be eligible for a return, items must be:

  • Unused and in the same condition as received.

  • In the original packaging with all tags attached.

  • Free from odors (smoke, perfume), stains, pet hair, or any signs of wear/washing.

2. Return Shipping Costs

The responsibility for return shipping costs depends on the reason for the return:

Reason for Return Who Pays Shipping? Notes
Defective/Damaged Item Shopxcart We provide a prepaid shipping label.
Wrong Item Received Shopxcart We provide a prepaid shipping label.
Change of Mind Customer Customer pays for the return label.
Ordered Wrong Size/Color Customer Customer pays for the return label.

3. How to Start a Return

Follow these steps to ensure a smooth return process:

  1. Email us: Send a request to support@shopxcart.com with your Order Number and the reason for the return.

  2. Review: Our team will review your request within 24–48 hours.

  3. Ship: If approved, we will provide the correct return address and instructions. Do not send items back to the address on the original shipping label.

  4. Inspection: Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.

4. Refunds & Processing Time

  • Payment Method: Approved refunds are issued only to the original payment method (e.g., PayPal).

  • Timeline: Once approved, please allow 3–7 business days for the credit to appear in your account.

  • Non-Refundable: Original shipping fees and any international customs duties/taxes (for Canada/UK) are non-refundable.

5. Exchanges

We only replace items if they are defective, damaged, or if you need a different size/color of the same product. Exchanges are subject to current stock availability. If the item is out of stock, a full refund will be issued instead.

6. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, you must report it to us within 48 hours of delivery.

  • Requirements: Please include clear photos of the damage, the product, and the shipping label.

  • Resolution: We will send a replacement at no cost to you or issue a full refund.

7. Non-Returnable Items

The following items are final sale and cannot be returned:

  • Personalized or custom-made products.

  • Items marked as "Final Sale".

  • Gift cards and downloadable digital products.

  • Items that have been washed, worn, or altered.

8. Delivery Issues (Stolen or Lost Packages)

  • Lost in Transit: If your tracking has not updated for 10+ business days, contact us so we can open a carrier investigation.

  • Marked as Delivered: If the carrier marks a package as "Delivered" but you cannot find it, please check with neighbors or your local post office. Shopxcart is not responsible for stolen packages once delivery is confirmed by the carrier.

9. International Returns (Canada & U.K.)

Customers in Canada and the United Kingdom are responsible for return shipping costs (unless the item is defective). Please note that customs duties and VAT paid at the time of delivery are collected by your local government and cannot be refunded by Shopxcart.

10. Contact Us

For all return-related inquiries, please reach out to our support team:

  • Email: support@shopxcart.com

  • Address: 8131 E. Harry St #901, Wichita, KS 67207, United States